Testimonials

Customer Reviews

We take immense pride in the products and service that we offer to each person that walks through our front door. Greeted with a smile and treated with the utmost respect, we value the relationships built with our customers. Here are some of the things that they had to say about their experiences with us.

I’m actually writing this review from my tub

"I purchased a hot tub from this location during their annual sale last year in April. I had an awesome experience with Ken and Aidan and found them to be extremely knowledgeable and low pressure. I got a great deal on the premier brand for tubs, delivery was smooth, and communications with the team was great. I received a free fire table with my tub and it had some manufacturing issues that they were able to resolve for me by dealing with the manufacturer themselves. I’ve always dreamed of purchasing a hot tub and the team at Jacuzzi Tubs and Backyard Living helped me realize that dream by simplifying a fairly complex process. 9 months in and the novelty still hasn’t worn off. I’m actually writing this review from my tub!"

‐ Chad Huntington

The quality of all items is first class and the price was excellent

"I recently purchased a hot tub, barbecue and outdoor furniture. The quality of all items is first class and the price was excellent. Aidan and Ken were very helpful with my selection of items and the setup of them. They continue to be very helpful with the maintenance of the hot tub. I would highly recommend Jacuzzi Hot Tubs for all your backyard needs."

‐ Paul Langton

We would highly recommend this business to other people

"We recently purchased a Jacuzzi hot tub from this store. The owner himself visited our home to ensure that we could select the best model of tub for our setting. Pricing was excellent and installation was quick and trouble-free. We would highly recommend this business to other people."

‐ William Jones

They have not let us down

"As the Jacuzzi dealer serving the eastern Fraser Valley, including Hope, Ken and the Art Knapp team have exceeded our expectation in Jacuzzi support and service. We purchased our Jacuzzi hot tub expecting national brand name quality and service. They have not let us down. In fact, working very closely with Jacuzzi warranty support, have addressed issues other lower mainland Jacuzzi dealers could not. They didn't have to, but they did."

‐ Alan Remple

Very friendly, knowledgeable, low-pressure staff

"Very friendly, knowledgeable, low-pressure staff. They clearly pride themselves on customer service, and go the extra mile whenever possible. From hot tubs and water care, to barbecues and fire pits, they have it all!"

‐ Ashley Vivian

Staff were great and the prices were too

"Bought myself a Green Mountain smoker here. Staff were great and the prices were too. I can't recommend this place highly enough. Next purchase is a hot tub!"

‐ Chris Nielsen